Privacy Policy

This Privacy Policy (“Policy”) applies to all products, services, and content offered by The Easy Gardener Pty Ltd (“Easy Gardener,” “we,” “us,” “our,” and our subsidiaries, affiliates, or holding company). When handling your information, Easy Gardener may be acting as both a Controller and a Processor as those terms are defined under the European Union’s General Data Protection Regulation (“GDPR”).

Overview

Easy Gardener takes user privacy seriously. This Policy describes how we handle information collected in relation to access and use of skipbinbrisbane.com.au  (the “Site”), our mobile and desktop applications (the “App”), browser extensions, blog, and related products and services (collectively, the “Service”). When you access or use the Service, you are deemed to consent to the collection, use, retention, transfer, structuring, manipulation, storage, transmission and/or disclosure (collectively, “processing”) of your information as described in this Policy and in accordance with applicable laws.

This Policy also does not apply to websites or services you might access through links or other features (e.g., YouTube videos, Twitter buttons) on the Service. These other services have their own privacy policies, and we encourage you to review them before providing them with personal information.

Information You Give Us

We may ask for and collect the following personal information about you when you use the Service. This information is necessary for the adequate performance of the contract between you and us, for our legitimate interest in being able to provide and improve the Service, and to allow us to comply with our legal obligations. Without it, we may not be able to provide the Service as intended.

Account and Profile Information
When you create an account on an Easy Gardener Service (an “Account”), we require you to provide us information such as your address, email, phone and your name. This information is used for confirming your identity and providing access to the Service.
We do not expose your details to the public.

Contact Information
When you contact us via our chat and email channels, you may provide us, in addition to the content of your message, your name and email address. If you call our support hotline, you provide us your phone number and any information you choose to provide us in relation to your inquiry. When you contact us for support or feedback, your information is used solely to respond to your request. We do not use your information for marketing.

Information About Your Accounts on Third-Party Services
Easy Gardener provides the ability to for admins of Skip Bin Brisbane to connect their Gmail mail account for read access only. This is for internal purposes only and not a feature available for the public or customers of Skip Bin Brisbane or Easy Gardener.

Payment Information
When you use a service that requires payment, we collect your name, email, and credit card information for the purpose of billing and charging you. Your payment information is stored in a PCI compliant way.

Information We Track Automatically

When you use the Service, we may automatically collect information, including personal information, about you and how you use the Service. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the Service. 

Information Collected Using Cookies

Cookies are data that a website can store on a user’s web browser for a duration of time. Every website stores its own set of cookies and, by design, one website cannot read the cookies of another website.  

Easy Gardener’s cookies are used to:

• authenticate users
• keep users logged in while they use the Service
• track behaviour on the Service (e.g. which page the user visited after the home page)

Information Related to the Use of the Service

We collect information about how people use the Service. This information includes general usage information and may include information such as the number and frequency of our visitors, which pages or features of the Service they have visited, which links on the Service they have clicked on, and the length of those visits. 

We may also use third-party applications and services, such as Google Analytics (GA), to collect, analyze, and report this information. We may also use some of this information in aggregate form, that is, as a statistical measure related to all of our users that would not identify you personally.

We use information about your use of the Service to improve and enhance your experience on the Service.
Information Related to Your Location

An IP address is an address assigned to any device connected to the Internet. Depending on where you are, your IP address can be unique to your computer, or shared among many devices. An IP address can be used to locate the device it is assigned to, and in turn the user using it.

When you use the Service, we collect your IP address for:

• analytics
• detecting and preventing spam and malware (e.g. blocking the IP addresses posting bad links)
• troubleshooting issues with our Service

We do not store your IP address anywhere on our service for longer than 30 days after your visit. We use Google Analytics’ IP anonymisation feature to prevent them from associating your activity with your identity.

Information Related to Your Search History

We track your search queries on the Service to learn your preferences and improve your search results over time. 

Information received from third-party sources

We may also obtain information, including personal information, from third-party sources to update or supplement the information you provided or we collected automatically. This may include aggregated anonymous information or certain personal information that may be provided to us. If we receive personal information from third-parties, we will handle it in accordance with this Policy. If we directly combine information we receive from other third-parties with personal information that we collect through the Service, we will treat the combined information as personal information and handle it in accordance with this Policy. 

Local law may require you authorise the third-party to share your information with us before we can acquire it. We do not control, supervise, or respond to how third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third-parties.

How Long We Retain Information

How Long We Retain Information

Easy Gardener will keep information for as long as necessary to provide the Service under our Terms and Conditions and other relevant agreements between you and Easy Gardener. We will also retain information so as to fulfil any legal requirement to which we are subject to, e.g. trade, tax, and employment law.  We will discard personal information when:

• the data subject withdraws consent to processing,
• our contractual obligations have been fully performed and cannot be performed to any further extent, or
• the personal information is obsolete.

We will also not keep any information the processing of which has been objected to, or for which a request for erasure has been made, beyond the legally required timeframe to complete such a request (usually 30 days).

How We Secure Information

How We Secure InformationThe security of your personal information is important to us. We maintain administrative, technical and physical safeguards to protect against loss, theft, unauthorized use, disclosure, or retrieval of personal information. In particular:

• We perform application security testing; penetration testing; conduct risk assessments; and monitor compliance with security policies
• We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems
• We continually develop and implement features to keep your personal information safe
• When you enter any information anywhere on the Service, we encrypt the transmission of that information using secure socket layer technology (SSL/TLS) by default
• We ensure passwords are stored and transferred securely using encryption and salted hashing
• The Service is hosted on servers at a third-party facility, with whom we have a contract providing for enhanced security measures. For example, personal information is stored on a server equipped with industry standard firewalls. In addition, the hosting facility provides a 24×7 security system, video surveillance, intrusion detection systems and locked cage areas
• We operate a ‘bug bounty’ security program to encourage an active community of third-party security researchers to report any security bugs to us
• We restrict access to personal information to authorised Easy Gardener employees, agents or independent contractors who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations
• We require sub-processors to comply with security requirements via separate data processing agreements

Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use or other factors may compromise the security of user information at any time. 

If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws) so that you can take appropriate protective steps; for example, we may post a notice on our Site or elsewhere on the Service, and email to your email address on file. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Your Rights

You have the choice to request correction and/or deletion of personal information we process about you as well as to request that we cease communicating with you where we do so on the basis of your consent or previous customer relationship with you. If you are a registered user, you can access and update most information associated with your Account by logging in to the Service and checking your Account Settings page.

We have not shared your personal information with any third party for direct marketing purposes. Should you need this in writing, you can contact us via the information provided later in this Policy.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. In case of major changes, we will notify users by email addresses provided to us.

If you don’t agree with any changes to the Privacy Policy, you may terminate your account. By continuing to use the Service after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.

Whom Do We Share the Collected Information With?

First and foremost, you should know that Easy Gardener does not sell or rent your personal information to any third-party for any purpose.

Information Shared with Third Parties

We may share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other de-identified or non-personally identifiable information, with users, partners, press, or other third parties in order to, for example, demonstrate how Easy Gardener is used, spot industry trends, or to provide marketing materials for Easy Gardener. Any aggregated information and non-personalised information shared this way will not contain any personal information

Information Disclosed to Fulfil Legal Obligations

We may disclose personal information if necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of Easy Gardener, our employees, our community, or others, or to prevent violations of our Terms of Service or other agreements. This includes, without limitation, exchanging information with other companies and organisations for fraud protection or responding to law enforcement and government requests.

Where appropriate, we may notify users about the legal requests, unless (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Easy Gardener, or its users. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that user about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.

Information Shared With Your Consent or at Your Request

Other than the cases above, we will share your information only if we have your consent.

Contact Us

If you have any questions, concerns, or complaints regarding this Policy or our data processing activities, please contact us by email at [email protected]